godot Casino & Sportsbook Data Care

This page describes what we collect when you use godot and how we keep that data protected. We collect personal information — email, phone number, identity documents, payment details — only to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use it for marketing beyond service-related communications.

Our approach to privacy is straightforward: we collect the minimum information needed to operate our sportsbook, live casino, and slot games safely. Your account details, transaction history, and game activity remain confidential. We use industry-standard encryption and secure servers to protect your information from unauthorised access.

If you have questions about how we handle your data, or if you wish to request access to or deletion of your personal information, contact our support team via email or in-app messaging. We respond to data requests within a reasonable timeframe, subject to legal and regulatory obligations.

What Data We Collect on godot

When you register an account on godot, we collect your email address, password, and phone number. We use your email to send account notifications, password resets, and service updates. Your phone number is verified via SMS and used for two-factor authentication (2FA) if you enable it.

For account verification, we collect your national ID number, a photo of your ID document (national ID card or passport), and address proof such as a utility bill or bank statement. We use this information to comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations. We do not share these documents with third parties except where required by law.

Account data: Email, phone, password hash, account creation date, login history.
Identity documents: National ID number, ID photo, address proof — used for KYC verification only.
Payment information: Deposit and withdrawal method (e.g., DANA, e-wallet, mobile banking, bank name), transaction amounts and dates.
Game activity: Bets placed, game outcomes, account balance history — used for dispute resolution and fraud detection.

When you deposit or withdraw funds, we collect payment method details — your e-wallet account identifier, bank account number, or local payment reference. We do not store full credit card numbers or sensitive banking credentials. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle the actual transaction; we receive only confirmation that the payment succeeded or failed.

We collect information about your use of godot — which games you play, how long you stay on the platform, which sportsbook markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, badminton). This helps us understand user behaviour and improve our service. We do not use this data to profile you or make automated decisions about your account.

How We Use Your Data

We use your personal information for the following purposes:

Account verification and KYC compliance — we verify your identity to prevent fraud and money laundering.
Deposit and withdrawal processing — we use your payment details to route funds to and from your account.
Dispute resolution — if you report a game outcome or transaction issue, we review your account history to investigate.
Fraud detection — we monitor for suspicious activity, such as multiple failed login attempts or unusual betting patterns.
Service communications — we send you account notifications, password resets, and updates about godot features or maintenance.
Legal compliance — we retain records to comply with anti-money-laundering, tax, and gambling regulations.

We do not use your data for marketing purposes beyond service-related emails. We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers. If we partner with a third-party service provider (e.g., a payment processor or identity verification vendor), we require them to protect your data under confidentiality agreements.

We at godot collect only what we need to operate safely and comply with law — no more, no less.

godot data protection team

Data Security and Encryption

All data transmitted between your device and godot servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is hashed using industry-standard algorithms — we never store passwords in plaintext. Your account balance and transaction history are stored on secure servers with restricted access.

We implement multi-layer security: firewalls, intrusion detection, regular security audits, and employee access controls. If we detect a data breach or unauthorised access, we notify affected users and take corrective action immediately. We do not guarantee absolute security — no system is non-specific info secure — but we maintain reasonable safeguards to protect your information.

Your Rights and Data Retention

Your Rights on godot

You have the right to access your personal data held by godot. You can request a copy of your account information, transaction history, and identity documents by contacting our support team. We provide this information within a reasonable timeframe, typically within 10 business days.

You have the right to request correction of inaccurate data. If your address or contact details have changed, update them in your account settings or contact our support team. You have the right to request deletion of your personal data, subject to legal and regulatory obligations. If you close your account, we retain your data for the period required by law (typically 5–7 years for financial records), then delete it securely.

You have the right to object to certain uses of your data. If you do not wish to receive service-related emails, you can opt out in your account settings. However, we will continue to send critical notifications (account security alerts, withdrawal confirmations) regardless of your preference, as these are necessary for account safety.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain your data for the period required by law — typically 5–7 years for financial records, KYC documents, and transaction history. This retention is necessary to comply with anti-money-laundering regulations and to resolve any disputes that may arise after account closure.

After the legal retention period expires, we securely delete your personal data. We do not retain backups of deleted data beyond standard backup retention windows (typically 30–90 days). If you request deletion before the legal retention period ends, we will delete your data as soon as legally permitted.

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences on godot. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use godot. We do not use cookies for tracking or profiling beyond what is necessary to operate the platform.

We do not use third-party analytics or advertising cookies. We do not track your activity across other websites. Our cookies are first-party only — they belong to godot and are not shared with external services.

Third-Party Processors and International Data Transfer

We use third-party service providers to process payments, verify identity, and host our servers. These providers may be located outside your jurisdiction — for example, our servers may sit in Singapore, Malaysia, or other regions. By using godot, you consent to your data being transferred to and processed in these locations. We require all third-party processors to maintain the same level of data protection as we do.

Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your payment information directly. We do not store your full payment credentials — the payment processor does. We receive only confirmation that your transaction succeeded. Each payment processor has its own privacy policy; we recommend reviewing it.

Contact and Data Requests

If you have questions about our privacy practices, or if you wish to request access to, correction of, or deletion of your personal data, contact our support team via email or in-app messaging. Provide your account details and a clear description of your request. We respond within a reasonable timeframe, typically within 10 business days.

We review and update this privacy policy periodically. We will notify you of material changes via email or in-app notice. Your continued use of godot after such notification constitutes acceptance of the updated policy. If you do not agree with any update, you may close your account at any time.